From: "Linode" <support@linode.com>
Date: Sat, 13 Apr 2013 00:11:09 -0000
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Dear Linode customer,
Linode administrators have discovered and blocked suspicious activity on th=
e Linode network.=C2=A0 This activity appears to have been a coordinated at=
tempt to access the account of one of our customers.=C2=A0 This customer is=
aware of this activity and we have determined its extent and impact.=C2=A0=
We have found no evidence that any Linode data of any other customer was a=
ccessed.=C2=A0 In addition, we have found no evidence that payment informat=
ion of any customer was accessed.
We have been advised that law enforcement officials are aware of the intrus=
ion into this customer=E2=80=99s systems. We have implemented all appropria=
te measures to provide the maximum amount of protection to our customers. O=
ut of an abundance of caution, however, we have decided to implement a Lino=
de Manager password reset. In so doing, we have immediately expired all cur=
rent passwords. You will be prompted to create a new password the next time=
that you log into the Linode Manager. We also recommend changing your LISH=
passwords and, if applicable, regenerating your API key.
The following represent best practices in creating new passwords:
-- Avoid using simple passwords based on dictionary words
-- Never use the same password on multiple sites or services
-- Never click on 'reset password' requests in unsolicited emails - instead=
go directly to the service
We apologize for the inconvenience. If you have any questions, please do no=
t hesitate to contact our support team at support@linode.com.