Yeah, I’ve been on Steam for about 20 years now and I can’t recall many bad moments with Valve.
The only one that comes to mind is the “outrage” when they decided to release L4D2 just a year after L4D back in 2008 instead of making this a free upgrade. Times have definitely changed. looks at yearly COD with barely any changes
That and people simply trust steam because it has always been trustworthy (on the whole).